Frequently Asked Questions
Everything you need to know about your Ybera beauty journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are Ybera products safe for color-treated hair?
Yes, all our professional-grade formulas are specifically designed to be sulfate-free and safe for color-treated or chemically processed hair, helping to maintain vibrancy and health.
Do you test your products on animals?
No, Ybera is committed to ethical beauty practices. All of our products are 100% cruelty-free and are never tested on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay and Afterpay.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery status in real-time.